Understanding Insurance

Managing Money Series

Debit and Credit Cards, Online Payments and E-Wallets

Bank, Bank Account and Online Banking

Bank Loans and Credit

Saving & Budgeting

Protect Yourself From Scams

What is Insurance?

Insurance is something you pay for that protects you against events which could cause you financial loss. You pay a small amount of money regularly, called a premium, and in return, the insurance company promises to help pay for certain costs, like medical bills or car repairs, if something unexpected happens,

Types of Insurance

In Malaysia, there are several types of insurance you might need:

Health Insurance

Helps pay for medical expenses if you get sick or hurt.

Life Insurance

Provides money to your family if something happens to you.

Car Insurance

Covers damage to your car or others’ cars if you have an accident.

Home Insurance

Protects your house and belongings from damage or theft.

Business Insurance

Protects against fire, flood, natural disasters, stock loss, burglary, and legal claims. It covers risks at the business location.

How to Buy Insurance?

Choose an insurance company

You can buy different types of insurance through an insurance company. Ask for recommendations from friends or family or read online reviews.

Talk to an agent

An insurance agent can help explain the different insurance policies available. They will ask you questions to understand what kind of coverage you need.

Fill out an application

You will need to fill out some forms with your personal information. The agent can help you with this.

Pay the premium

You need to pay the premium regularly, usually monthly or yearly, to keep your coverage active. The amount varies based on factors like age and type of coverage, especially for health insurance. Make sure to pay on time to maintain your coverage.

Keep your documents safe

Once you have your insurance policy, keep all physical or digital documents in a safe place. You will need them if you ever need to make a claim.

Making a Claim

If something happens and you need to use your insurance, you will need to make a claim:

1. Notify the insurance company: Tell them what happened as soon as possible.

2. Fill out claim forms: You will need to provide details about what happened.

3. Submit evidence: Provide any necessary documents, like medical bills or repair receipts.

4. Wait for approval: The insurance company will review your claim and let you know if it’s approved.

5. Receive payment: If your claim is approved, the insurance company will pay for the covered expenses.

Ask for Help

If you have any trouble understanding or managing your insurance, you can ask for help from:

Family members or friends

They can help explain things or assist with forms.

Insurance agent

If you bought your insurance policy through an agent, contact them for help.

Customer service

Most insurance companies have customer service representatives who can answer your questions.

Rights and Responsibilities

Remember, you have the right to:

  • Understand what your insurance covers.
  • Ask questions if something is not clear.
  • Get help if you need it.

And you have the responsibility to:

  • Provide accurate information.
  • Pay your premiums on time.
  • Report any claims honestly.

Buying insurance is about protecting yourself and your loved ones from unexpected financial burdens. It’s important to understand your needs, choose the right coverage, and keep up with your payments. If you need help, don’t hesitate to ask someone you trust or reach out to the insurance company for assistance.

Keep in touch!